Guillermo Rauch
@rauchg
Feedback is a gift
May 24, 2021
30-day trial for feedback board, prioritization, and changelog. No absurd per-seat pricing.
Collect feedback, prioritize roadmap, and ship changelog updates
Runbase gives your team one workflow for feedback collection, prioritization, and product updates, without absurd per-seat pricing.
Brendan Iribe
@brendaniribe
Community feedback is one of the most rewarding aspects of building product. I especially love constructive critical thoughts and insights from passionate users. Some of the best ideas come from the community.
x.com/brendaniribe
Patrick Collison
@patrickc
Every other week, we have a customer join for the first 30 minutes of our management team meeting: they share their candid feedback, and ~40 leaders from across Stripe listen. Even though we already have a lot of customer feedback mechanisms, it somehow always spurs new thoughts and investigations.
x.com/patrickc
Tobi Lutke
@tobi
Keep that feedback coming. We'll fix all of this
x.com/tobi
Sahil Lavingia
@shl
Negative feedback is one of the greatest gifts
x.com/shl
Brian Chesky
@bchesky
None of this would have been possible without your feedback. Thank you! We will never stop improving Airbnb
x.com/bchesky
Sam Altman
@sama
we really do try to listen to feedback! we would love to be able to do even more; we continue to have to make very hard tradeoffs between rate limits, new feature launches, and latency.
x.com/sama
Dharmesh Shah
@dharmesh
Feedback is the breakfast of champions, but focus is the dinner of winners.
x.com/dharmesh
How it works
From request to release in 3 steps
One board for collection, one workflow for prioritization, one changelog for updates.
01Feedback flow
Collect feedback in one board
Collect requests from users, sales, and support in one inbox.
- Public and private boards
- Voting and duplicate merging
- Internal notes and tags
02Feedback flow
Prioritize with confidence
Use impact signals, AI summaries, and workflow stages to prioritize.
- AI clustering and summaries
- Status workflows by stage
- Team-level prioritization views
03Feedback flow
Ship updates and close the loop
Publish roadmap and changelog updates, then notify customers.
- Roadmap visibility
- Changelog publishing
- Automatic customer follow-ups
Works with your favorite tools
CODE
Bolt
Cursor
Lovable
Replit
v0
NO-CODE
ClickUp
Trello
Notion
Linear
Jira
Plans with included seats and clear overages
Growth includes 2 seats. Professional includes 10 seats. Extra seats are $4 per extra seat / month.
Open Source
Free
Self-hosted only
Self-hosted deployment in your own infrastructure.
- Feedback board
- Changelog publishing
- Unlimited conversations
- Unlimited seats
- Self-hosted deployment
No hosted free tier. Deploy it in your own infrastructure.
Growth
Popular$9/ month
Billed monthly
For teams shipping fast with clear ownership.
- Feedback board
- Changelog publishing
- Unlimited conversations
- 2 seats included
- $4 per extra seat / month
Pay monthly. Cancel anytime.
Professional
$19/ month
Billed monthly
For larger teams with higher collaboration volume.
- Feedback board
- Changelog publishing
- Unlimited conversations
- 10 seats included
- $4 per extra seat / month
Pay monthly. Cancel anytime.
Enterprise
Custom
Custom terms
Security, SSO/SAML, migration support, and procurement.
- SSO/SAML and role controls
- Dedicated rollout support
- Migration assistance
- Custom invoicing terms
- Custom seat allocation
Email us for custom contract terms.
Feedback Platform
Focus on shipping product. We handle the feedback loop.
Collect requests, prioritize with AI summaries and statuses, and publish roadmap + changelog updates from one workflow.
Frequently Asked Questions
Common questions about domains, feedback workflows, changelog, and migration from tools like Featurebase.
Can I connect my own domain?
Yes. Hosted workspaces can use a custom domain on paid plans, and the Open Source edition can be mapped to any domain through your own reverse proxy setup.
Do you support feedback boards and changelog in one place?
Yes. Runbase includes feedback collection, status-driven roadmap workflows, and changelog publishing so customers can track what shipped without switching tools.
Can I migrate from Featurebase or another feedback tool?
Yes. You can import existing feedback data and recreate statuses/tags so your team can move without losing historical context.
How does seat pricing work?
Growth includes 2 seats. Professional includes 10 seats. Extra seats are $4 per extra seat / month.
Is there a free hosted plan?
There is no free hosted tier. If you want a free option, use the Open Source self-hosted plan and deploy it in your own infrastructure.
Does Runbase include unlimited conversations?
Yes. Unlimited conversations are included in paid plans. Help center is not available yet and is currently on the roadmap.